General Questions
→ Logic Software develops ERP solutions specifically designed for the Ready-Made Garments (RMG) and Textile industries. Furthermore, Logic Software Ltd. has recently launched a Generic ERP solution, specifically developed to address the requirements of diverse business sectors.
→ Our ERP is suitable for small, medium, and large-scale garment and textile manufacturers. The system can be scaled and customized based on your business size and workflow.
→ Both options are available. You can choose a cloud-based (SaaS) deployment or an on-premise installation depending on your IT infrastructure.
→ Typically, 6–8 month for a standard setup. The timeline may vary depending on customization, data migration, and module selection.
→ Yes. We help migrate data from your existing system — including data cleaning, mapping, and validation to ensure a smooth transition.
→ We offer regular updates, timely bug fixes, and comprehensive technical support, with 24/7 assistance available to ensure uninterrupted service.
→ Absolutely. Our ERP can be fully customized to align with your business workflows, production processes, reporting formats, quality control standards, and other specific requirements.
→ The pricing depends on factors such as the number of legal entities, units, locations, products, modules, workforce size, and the level of customization required. Once we understand your specific requirements, we will provide a detailed quotation.
→ Yes. We follow to industry-standard encryption protocols, and all connections are secured using firewalls, VPNs, and role-based access control (ACLs). Additionally, we implement robust data backup policies to ensure your company information is fully protected.
→ No, we don’t offer a trial version. However, we can arrange demo sessions multiple times if you’d like, to help you explore the system in detail.
Functional & Technical Questions
→ Yes. Our system can be seamlessly integrated with third-party applications through APIs or data import/export, ensuring smooth connectivity with your existing software ecosystem.
→ Yes. The ERP can be accessed securely through web browsers, mobile devices, and dedicated mobile applications, allowing you to manage your business anytime, anywhere.
→ No, the user interface is not currently available in Bangla. However, we can customize reports in Bangla upon request.
→ Yes. We provide comprehensive training for both end users and administrators, available through online sessions as well as on-site programs following system implementation.
→ Software updates are released periodically. Both cloud and on-premise clients are notified in advance of each update to ensure a smooth transition.
→ In the event of any technical issue following implementation, our support team can be reached via ticket, email, or hotline. We provide timely remote assistance and, when necessary, arrange on-site support to resolve the issue efficiently.
→ Yes. The system supports multi-factory, multi-location, and multi-company configurations with centralized reporting.
→ Yes. The ERP supports multiple factories, locations, and business units, with centralized reporting for streamlined management and oversight.
→ Absolutely. You can create custom KPIs, dashboards, and analytical reports tailored to your specific management and business requirements.
→ Yes. The system includes automatic data backup and robust disaster recovery mechanisms to ensure the protection and availability of your valuable data.
Business & Engagement Questions
→ You can easily schedule a demo or consultation by filling out the contact form or submitting a demo request on our website. Our team will promptly get in touch to arrange a convenient session.
→ Yes. We serve clients both in Bangladesh and internationally, and our Platform ERP can be accessed securely from anywhere in the world.
→ Apart from the RMG and Textile sectors, we provide ERP solutions for the Footwear industry, Retail businesses, government tender-based projects, VAT management, POS systems, Hospital Management, and the Agro industry. Additionally, Logic Software Ltd. has recently introduced a Generic ERP solution designed to cater to a wide range of business sectors.
→ Not all modules can be implemented individually due to system integration requirements. However, we can provide select modules such as Inventory System, HR & Payroll Solution, Financial & Accounting System, Fixed Asset Management, Planning Board, and Production Tracker, depending on your needs.
→ We ensure project success by having our ERP experts guide each implementation through clear milestones, including process study, data setup, user training, and go-live support.
After-Sales Service & Maintenance Questions
→ We provide comprehensive after-sales support, including system monitoring, troubleshooting, and performance optimization. Our dedicated support team ensures your ERP runs smoothly even after implementation.
→ Yes. During the implementation period, our dedicated Implementation Team will work closely with your organization to ensure a smooth and successful setup. After implementation, our Customer Care Team will continuously provide support and assistance whenever needed.
→ You can contact our support team through multiple channels — via ticket, email, or hotline. For urgent issues, our engineers can provide immediate remote assistance or on-site visits if required.
→ Yes. We schedule periodic maintenance sessions to review system performance, update modules, and ensure data integrity, helping you maintain optimal efficiency.
→ Yes. Logic Software Limited charges an Annual Maintenance & Service Charge (AMC) or Service Fee after the software goes live. This charge covers ongoing technical support, system updates, and performance monitoring.